Hilton’s Price Match Guarantee
希爾頓的價格匹配保證
將以您在OTA找到較低的合格價格
提供25％的折扣
常用的比價網站
說明：
1.首先需利用希爾頓Hilton官方預訂渠道，預訂完成後24小時內，在其他OTA找到較低的價格即可以提出申請
2.收到申請24小時內即可獲得回覆，如獲得成功，將以其他OTA找到較低的每晚房價扣除25％的房費
3.如果通過官方希爾頓預訂渠道提供相同住宿的多個價格，您必須已預訂最低房價才有資格享受價格匹配保證。
如何申請：
How you submit your claim is up to you!
Option 1:
You may submit the online claim form up to 24 hours after your reservation is made. ( 您可以在預訂後24小時內提交在線索賠表。)
- The name on the claim form must match the name on the reservation for each room .( 索賠表上的姓名必須與每間客房的預訂名稱一致 )
- Only one claim may be submitted for each reservation. (每項預訂僅可提交一項索賠。)
- You will receive an e-mail confirmation or phone call within 24 hours after Hilton’s receipt of your claim. (在希爾頓收到您的索賠後24小時內，您將收到電子郵件確認或電話)
Option 2 :
(Required for claims without a reservation confirmation number and for claims made the day before arrival or the day of arrival): ( 對於沒有預訂確認號碼的索賠以及在抵達前一天或抵達當天提出的索賠要求 ) You may contact any of our contact center agents to submit the claim over the phone. ( 您可以聯繫我們的任何聯絡中心代理商，通過電話提交索賠。)
If you are calling from the US, Canada, Puerto Rico or the US Virgin Islands, call 1-800-445- 8667. Otherwise, contact the local reservations office for your region. ( 如果您從美國，加拿大，波多黎各或美屬維爾京群島打電話，請致電1-800-445-8667。否則，請聯繫您所在地區的當地預訂辦事處。 )
Hong Kong(800-96-8391)
Taiwan(008-0165-1818)
China(800 820 0600)
– China mobile phone users(4008200500)
Claim Review Process索賠審查程序
- When submitting an online claim form, we will try to independently validate your claim within 24 hours after you submit a claim with all required details. (提交索賠後24小時內嘗試獨立驗證您的索賠)
- When making a claim over the phone, we will try to independently validate your claim immediately. (通過電話提出索賠時，我們會立即嘗試獨立驗證您的索賠- 里程家點評：用電話的方式除非很緊急，或價差很容易取得且很明顯，不然用電話很不方便提供證明資料)
- The same accommodations must be available for booking at a qualifying lower price in the currency of the hotel when we validate your claim. (必須以符合條件的較低價格並以酒店的貨幣預訂相同的住宿。)
- Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges, and will exclude changes in currency exchange rates. (價格比較將扣除稅金，小費，服務費，提前離境費或其他費用和雜費，並將不包括貨幣匯率的變化)
- For stays longer than one night, the Price Match Guarantee will be evaluated based on the total room price for the entire stay. (超過一晚的住宿，價格匹配保證將根據整個住宿的總房價進行評估。)
- Hilton may deny claims if the percentage difference between the price booked through the official Hilton booking channel and the qualifying lower price is 1% or less. (如果價差低於1%Hilton有權拒絕)
- Hilton may deny claims if it believes that the Price Match Guarantee is being intentionally abused or manipulated to circumvent its intent.
A “lower qualified price” must fulfill each of the following: ( 較低的合格價格”必須滿足以下各項)
A lower price you find on a booking channel that is NOT one of the official Hilton booking channels.**.(您在預訂渠道上找到的價格較低，而不是希爾頓官方預訂渠道之一 )
- Must be for the same accommodations and terms as your current booking through one of the official Hilton booking channels ( 必須通過其中一個官方的希爾頓預訂渠道獲得與您當前預訂相同的住宿和條款 )
- Price must be without restriction, meaning that it is viewable and bookable by anyone. ( 價格必須沒有限制，這意味着任何人都可以查看和預訂 )
These are the types of prices that do NOT meet the criteria of a “lower qualified price”: (這些是不符合“較低合格價格”標準的價格類型)
Price is reflective of different accommodations or terms, such as: ( 價格反映了不同的住宿或條款，例如)
- Different room type ( 不同的房型)
- Different hotel ( 不同的酒店)
is for The Beverly Hilton
- Room with a different view ( 客房享有不同的景緻)
is for a partial ocean view
- Includes different amenities ( 包括不同的設施)
this price is for a room plus free breakfast and premium wi-fi
- Check In/Check Out dates are different (入住/退房日期不同)
out on 8/31/18, but this price is for a room checking in on 8/26/18 and checking out on 8/31/18
- Number of guests is different ( 客人數量不同)
this price is for a room for 2 adults only
- Difference in terms ( 條款不同)
Price has limitations or restrictions on how it is displayed or booked:
- Prices on websites that do NOT disclose the brand or hotel until the reservation is completed (在預訂完成之前不會透露品牌或酒店的網站上的價格)
When a site has you search and book a room without knowing the brand or hotel and only after you have booked does the site disclose the hotel name and brand
- Bookings that don’t provide an immediate confirmation upon submitting the reservation request (在提交預訂請求時未提供即時確認的預訂)
A site provides you a notice telling you that they have received your request to book, but the booking confirmation number will be provided at some point in the future
- Prices that require a special membership or affiliation to book (需要特殊會員或聯盟預訂的價格)
Such as member-only prices, corporate negotiated business travel prices, Hilton Team Member prices
- Prices that require a login, credit card number or code to view (需要登錄，信用卡號或代碼才能查看的價格)
Any site that requires a login or credit card number prior to viewing or booking the prices
- Prices that are not bookable (價格不可預訂)
An advertisement that doesn’t have a direct link to booking
- Prices that are reflective of unauthorized reselling of a confirmed reservation (反映未經授權轉售已確認預訂的價格)
Unauthorized reselling means reselling an existing booking that was already made in someone else’s name
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