最新Hilton’s Price Match Guarantee希尔顿的价格匹配保证

Hilton’s Price Match Guarantee

希尔顿的价格匹配保证

将以您在OTA找到较低的合格价格

提供25％的折扣

常用的比价网站

HotelsCombined Trivago

说明：

1.首先需利用希尔顿Hilton官方预订渠道，预订完成后24小时内，在其他OTA找到较低的价格即可以提出申请

2.收到申请24小时内即可获得回覆，如获得成功，将以其他OTA找到较低的每晚房价扣除25％的房费

3.如果通过官方希尔顿预订渠道提供相同住宿的多个价格，您必须已预订最低房价才有资格享受价格匹配保证。

如何申请：
How you submit your claim is up to you!

Option 1:
You may submit the online claim form up to 24 hours after your reservation is made. ( 您可以在预订后24小时内提交在线索赔表。)

• The name on the claim form must match the name on the reservation for each room .( 索赔表上的姓名必须与每间客房的预订名称一致 )
• Only one claim may be submitted for each reservation. (每项预订仅可提交一项索赔。)
• You will receive an e-mail confirmation or phone call within 24 hours after Hilton’s receipt of your claim. (在希尔顿收到您的索赔后24小时内，您将收到电子邮件确认或电话)

Option 2  : 
(Required for claims without a reservation confirmation number and for claims made the day before arrival or the day of arrival): ( 对于没有预订确认号码的索赔以及在抵达前一天或抵达当天提出的索赔要求 ) You may contact any of our contact center agents to submit the claim over the phone. ( 您可以联系我们的任何联络中心代理商，通过电话提交索赔。)


If you are calling from the US, Canada, Puerto Rico or the US Virgin Islands, call 1-800-445- 8667. Otherwise, contact the local reservations office for your region. ( 如果您从美国，加拿大，波多黎各或美属维尔京群岛打电话，请致电1-800-445-8667。否则，请联系您所在地区的当地预订办事处。 ) 

Hong Kong(800-96-8391) 
Taiwan(008-0165-1818) 
China(800 820 0600) 
– China mobile phone users(4008200500) 

Claim Review Process索赔审查程序

1. When submitting an online claim form, we will try to independently validate your claim within 24 hours after you submit a claim with all required details. (提交索赔后24小时内尝试独立验证您的索赔)
2. When making a claim over the phone, we will try to independently validate your claim immediately. (通过电话提出索赔时，我们会立即尝试独立验证您的索赔- 里程家点评：用电话的方式除非很紧急，或价差很容易取得且很明显，不然用电话很不方便提供证明资料)
3. The same accommodations must be available for booking at a qualifying lower price in the currency of the hotel when we validate your claim. (必须以符合条件的较低价格并以酒店的货币预订相同的住宿。)
4. Price comparisons will be made net of taxes, gratuities, service charges, early departure fees, or other fees and incidental charges, and will exclude changes in currency exchange rates. (价格比较将扣除税金，小费，服务费，提前离境费或其他费用和杂费，并将不包括货币汇率的变化)
5. For stays longer than one night, the Price Match Guarantee will be evaluated based on the total room price for the entire stay. (超过一晚的住宿，价格匹配保证将根据整个住宿的总房价进行评估。)
6. Hilton may deny claims if the percentage difference between the price booked through the official Hilton booking channel and the qualifying lower price is 1% or less. (如果价差低于1%Hilton有权拒绝)
7. Hilton may deny claims if it believes that the Price Match Guarantee is being intentionally abused or manipulated to circumvent its intent.

A “lower qualified price” must fulfill each of the following: ( 较低的合格价格”必须满足以下各项)

A lower price you find on a booking channel that is NOT one of the official Hilton booking channels.**.(您在预订渠道上找到的价格较低，而不是希尔顿官方预订渠道之一 )

• Must be for the same accommodations and terms as your current booking through one of the official Hilton booking channels ( 必须通过其中一个官方的希尔顿预订渠道获得与您当前预订相同的住宿和条款 )
• Price must be without restriction, meaning that it is viewable and bookable by anyone. ( 价格必须没有限制，这意味着任何人都可以查看和预订 )

These are the types of prices that do NOT meet the criteria of a “lower qualified price”: (这些是不符合“较低合格价格”标准的价格类型)

Price is reflective of different accommodations or terms, such as: ( 价格反映了不同的住宿或条款，例如)

Price has limitations or restrictions on how it is displayed or booked:

• Prices on websites that do NOT disclose the brand or hotel until the reservation is completed (在预订完成之前不会透露品牌或酒店的网站上的价格)

When a site has you search and book a room without knowing the brand or hotel and only after you have booked does the site disclose the hotel name and brand

• Bookings that don’t provide an immediate confirmation upon submitting the reservation request (在提交预订请求时未提供即时确认的预订)

 A site provides you a notice telling you that they have received your request to book, but the booking confirmation number will be provided at some point in the future

• Prices that require a special membership or affiliation to book (需要特殊会员或联盟预订的价格)

Such as member-only prices, corporate negotiated business travel prices, Hilton Team Member prices

• Prices that require a login, credit card number or code to view (需要登录，信用卡号或代码才能查看的价格)

Any site that requires a login or credit card number prior to viewing or booking the prices

• Prices that are not bookable (价格不可预订)

An advertisement that doesn’t have a direct link to booking

• Prices that are reflective of unauthorized reselling of a confirmed reservation (反映未经授权转售已确认预订的价格)

Unauthorized reselling means reselling an existing booking that was already made in someone else’s name

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